Hospitality that builds community.

Featured homes

• 

  East Montana Bungalow

  Heart of CDA | 3BR + Hot Tub | Walkable | Pets OK!

  Home in Coeur d'Alene, Idaho: 3 bedrooms, 2 baths, sleeps 8, from $250/night, rated 4.9/5 (19 reviews)

• 

  Mountain View Condo

  Mountain View Condo | Walk to Lake, Trail & Dining

  Condo in Coeur d'Alene, Idaho: 2 bedrooms, 2 baths, sleeps 4, from $149/night, rated 5/5 (6 reviews)

Frequently asked questions

How much do you charge?

Our management fee is 20% of rental income after Airbnb and VRBO take their fees, with no setup fees and no monthly fees. Cleaning and pet fees pass through to you commission free, you only pay when your property earns, and we're happy to tailor a fee structure to your property. There are no minimum revenue requirements. Onboarding is free, including professional photography and hands-on help setting up, furnishing, staging, and designing your home. If your home needs a deep clean, repairs, or new furnishings before launch, we will estimate those costs upfront so there are no surprises. Maintenance costs are billed transparently through your monthly statement.

Is the 20% calculated before or after Airbnb's fees?

After. Airbnb and VRBO take their host fees first, and our 20% is calculated on the rent that is left. With Airbnb's 15.5% host fee, a $1,000 booking pays Airbnb $155, and our fee is $169 on the remaining $845. Cleaning and pet fees are never commissioned; they pass through to you. Direct bookings have no platform fee, so our 20% applies to the full rent.

Am I locked into a long-term contract?

No. Our agreement is month-to-month, and you can cancel anytime with 30 days notice. We earn your business through results, not contracts. After termination, we continue managing any reservations that were already booked until those stays are completed.

Can I switch from another manager?

Yes. Usually the cleanest path is to let your current manager finish the bookings they already hold while we get set up. Every switch is a little different, depending on how your listings were built and who owns them, but there is nothing we can't work out, and we'll help you through every step.

How do you price my property?

We use dynamic pricing tools that factor in local events, seasonal demand, competitor rates, and booking trends to adjust your nightly rate automatically. We also conduct quarterly pricing reviews with you to make sure the strategy is working and aligned with your goals.

Do I have control over my calendar?

Yes. You can block dates for personal use at any time, subject to existing reservations. By default, we accept bookings up to 6 months in advance, but you can adjust that window to fit your needs.

How and when do I get paid?

You receive a detailed monthly owner statement by the 15th of each month, along with a direct deposit of your earnings. The statement breaks down revenue, expenses, occupancy, and any maintenance costs so you always know exactly where your money is going.

How is maintenance handled?

We include one complimentary hour of maintenance labor per month for minor tasks. Beyond that, labor is billed at $75 per hour, in 30-minute increments. We set a pre-approved monthly budget (typically $500) so routine items get handled quickly without needing your approval each time. Larger professional repairs are billed at cost plus a 10% coordination fee, capped at $500 per repair. Any single repair over $250, or anything that exceeds your monthly budget, requires your approval first. In a genuine emergency, we can act up to $1,000 to protect your property and guests, with immediate notification.

What happens when a guest reports a problem?

A real person on our team replies to the guest within 15 minutes on average, day or night, and stays with the issue until it's resolved, keeping the guest informed the whole way. Leaks, heating failures, and lockouts are handled as emergencies: we can act up to $1,000 without waiting for your approval, so a leak never waits on a phone call, and we let you know right away.

Who provides linens and guest supplies?

We supply standardized, hospitality-grade bed linens, bath towels, hand towels, washcloths, makeup towels, pillows, and blankets, bought in bulk so every guest gets the same quality. Linens and guest supplies are billed to your owner statement at cost, so you get our bulk pricing with no markup.

Where will my property be listed?

We list your home on Airbnb, VRBO and Google, smaller booking sites like Whimstay, OwnerDirect and Savvy, and our own direct-booking website. To bring past guests back to book direct, we run paid Google Ads, send our newsletter (The Village Post), post on Instagram and Facebook, and leave QR codes, business cards, and guest gifts like our tote bags so guests remember us next time. We handle all listing creation, professional photography, guest guidebooks, and ongoing optimization. Direct bookings mean lower platform fees and more revenue for you.

What are my responsibilities as an owner?

You maintain property insurance (we will need a copy of your declaration sheet), comply with local zoning and HOA rules, and provide working safety equipment like smoke detectors and fire extinguishers. You also remain responsible for your mortgage, utilities, and HOA fees. We handle everything else.

What is your cancellation policy?

For Airbnb or VRBO bookings, that platform's own cancellation policy applies. For direct bookings under 28 nights: cancel 7 or more days before check-in for a 90% refund (the 10% processing fee is non-refundable), less than 7 days but at least 24 hours before check-in for a 50% refund, and within 24 hours of check-in or after check-in there is no refund. Applicable taxes are refunded on any refunded amount. Stays of 28 nights or more follow a separate long-term schedule, and we review genuine hardships on a case-by-case basis.

What are check-in and check-out times?

Check-in is at 4 PM and check-out is at 10 AM.

Can I check in early or check out late?

Early check-in is free whenever our cleaners finish early, and we'll message you as soon as the home is ready. Late check-out needs to be arranged at least 24 hours in advance and depends on our cleaning team's schedule that day.

Can I bring my dog?

Many of our homes are genuinely dog friendly, and they welcome up to three dogs, which is rare around here. Look for the Dogs welcome badge and check each listing for its rules. The pet fee is $100 per dog, which pays for the deep clean afterward. We ask that dogs stay off beds and upholstered furniture and aren't left loose in the home alone.

Is there 24/7 support during my stay?

Yes. Our local North Idaho team provides 24/7 guest communication with a 15-minute response time. You will have direct contact information for anything you need during your stay, from a question about the coffee maker to an actual emergency.

What happens if something breaks during my stay?

Message or call us and a real person on our local team replies within 15 minutes on average, day or night, and stays with the issue until it's resolved. Repairs vary, so we won't promise a time we can't keep, but you will always know what's happening, what we're doing about it, and when to expect us. Leaks, heating problems, and lockouts are handled as emergencies.

What areas do you serve?

We manage properties across North Idaho, including Coeur d'Alene, Post Falls, Hayden, Hayden Lake, Rathdrum, Spirit Lake, Athol, Bayview, Sandpoint, Sagle, and surrounding communities throughout the Idaho Panhandle.